FAQ's

• ordering

  How do I place an order?

  Orders may be placed online, in our showrooms or by contacting one of our customer service representatives via email or phone:

  e/ customerservice@clarksonlighting.com

  p/ 877.953.5656

   

  When can I expect my order to arrive?

  In-stock items will ship within 7 business days. Please note the availability status for each item in your cart prior to checkout. Once your order ships, please refer to the tracking number on your invoice for up-to-date delivery information. The estimated lead time for backordered items will be noted on your order confirmation.
  

   

  How do I cancel an order?

  If you need to cancel all or part of your order, please contact us as soon as possible. Cancellations are not guaranteed until you receive an email confirming cancellation. Once an order has shipped, it may not be cancelled. If the order cannot be cancelled, please refer to our return policy.

   

  How do I check my order status?

  If you placed your order online, please sign in to view your order history.

  If you checked out as a guest, you may look up your order status here.

  If you placed your order via email or phone, please contact customer service to check the status of your order:

  e/ customerservice@clarksonlighting.com

  p/ 877.953.5656
  

   

  When can I expect to receive an invoice for my order?

  Orders containing multiple items may ship separately. Once an item from your order has shipped, you will receive a paid receipt along with tracking information.

   

  What methods of payment do you accept?

  Payment by credit card is required for all online orders. We accept all major credit cards. Circa Lighting will charge your credit card as soon as your order is on its way. Orders consisting of multiple items may ship separately, in which case you can expect to see multiple transactions as each shipment leaves our facility. Payment by check will be accepted for orders placed with our customer service representatives. Please note: orders paid by check will not be processed until the check is received. Please be sure to note your quote number on the check or envelope prior to mailing.

• international orders

  Can my order be delivered internationally?

  We are authorized to ship to Canada and Mexico. Please contact our international sales rep or call +1.877.953.5656 with your shipping address and we will be glad to estimate shipping charges prior to purchase. 

  We accept the following methods of payment for international orders:

  Visa

  MasterCard

  American Express

  Wire transfer (+$35 USD fee)

  Checks (USD)

  Once I've placed my order, when can I expect my card to be charged?

  Clarkson Lighting will charge your credit card when your product leaves our U.S. shipping facility. If your order consists of multiple items, it may ship out in separate packages. In this case, you can expect to see multiple transactions as you are charged when each shipment leaves our facility.

  Are there any additional costs that will be due upon receipt of my order?

  Once shipping is estimated, you will be billed duties and taxes separately and directly from the courier.

  What are my international shipping options?

  FedEx Ground is our primary method of shipping; however, you may use your own courier for transit. Should you have a preferred freight forwarder or consolidator, please notify us of their U.S. address. We do not charge for standard shipping within the continental U.S. We will be glad to provide the package dimensions so, that you can get additional quotes, if you wish.

  Can I expedite my shipping?

  We will be glad to provide an estimate for expedited shipping charges including transit times.

  How much duty and taxes are charged on international orders?

  Duty (or customs tariffs) is set by the destination country's customs authorities and is based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by each country. Value Added Tax (VAT) rates are set by the destination country. You can contact your country’s local customs department to estimate these fees.

  Who should I contact if I have questions regarding my order?

  Please contact us at customerservice@clarksonlighting.com or +1.877.953.5656 and we will be happy to assist you with any questions regarding your international order.

• warranty

  Clarkson Lighting warrants that its products shall be free of any defects that are due to faulty materials or workmanship. Clarkson Lighting shall promptly correct such defects by repair or replacement, at its option, without charge. This warranty covers product defects only and shall expire one (1) year after the date of purchase by the original purchaser. Return authorizations will only be granted if the defect is not repairable in the field.

  This warranty does not apply to defects caused by and resulting from misuse, neglect, accident or improper operation, maintenance, storage, transportation or handling of this product. The warranty does not cover transportation costs for return of the product or for reshipment of any repaired or replaced product or costs associated with installation, removal, or reinstallation of the product.

  Clarkson Lighting shall have no responsibility for damage to persons or property or other loss or injury resulting from a defect in the product from improper use or installation. UNDER NO CIRCUMSTANCES SHALL CLARKSON LIGHTING BE LIABLE FOR SPECIAL OR CONSEQUENTIAL DAMAGES. ANY WARRANTIES IMPLIED BY LAW, INCLUDING THOSE OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO ONE YEAR AFTER DATE OF ORIGINAL PURCHASE. In no event shall Clarkson Lighting liability under this warranty exceed the cost of repair or replacing such defective product, and Clarkson Lighting’s maximum liability under any warranty is in lieu of all other warranties expressed or implied. If you feel you have a claim under this warranty, contact Customer Service for advice on handling the claim.

• price matching

  We are committed to offering you our best price 365 days a year. Should you find an identical product offered for a lower price by another authorized dealer, just send us a copy of your quote or link to the website for review and we’ll match it!

• Commercial & Contract Installations

  Are Clarkson Lighting fixtures UL listed?

  Most of the lights on our website are UL listed.  If your installation requires UL listing, please contact a sales representative for verification.

  Does Clarkson Lighting accommodate large commercial projects?

  Yes, we can accommodate large commercial projects. 

  Projects requiring 50 or more of an item will enjoy our contract pricing structure. Please contact us for special pricing.

  Talk to your sales representative or call 877.953.5656 to speak to someone about our value engineering options to meet any budget constraints.

  Do Circa Lighting fixtures meet ADA requirements?

  Yes, we have many fixtures that meet ADA requirements – just ask your sales representative.

• Bulbs

  What are the benefits of using energy efficient bulbs?

  Using energy efficient CFL and LED light bulbs is a smart choice for your wallet and the environment. As inefficient incandescent bulbs are being phased out, the market is finally bringing to light high quality, efficient bulbs that deliver the same warm luminosity of your favorite incandescent. The Natural Resources Defense Council has put together an excellent PDF with tips on how to choose a more energy efficient bulb. Their Guide to More Efficient and Money-Saving Light Bulbs can help you decide which bulb is right for you and what to consider when purchasing bulbs for your new fixtures. 

  Still have questions? Contact us and a sales representative will be happy to offer additional guidance.

• care instructions

  How do I clean my light fixtures?

  Clean all our products with a soft, dry cloth only. Do not use scouring agents, abrasive sponges, hydrochloric acid, vinegar (acetic acid) cleaners, ammonia or metal silicates.

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